Customer Support Assistant, B2B

We are seeking a highly motivated B2B Customer Support Assistant to join Cryptopay, a leading provider of cryptocurrency payments processing solutions. As a B2B Customer Support Assistant, you will play a crucial role in enhancing our customer experience by providing our clients with high-quality and prompt assistance in solving their issues

• Provide information support to our business customers: find a solution for each of them.
• Explain complex things in simple words without distorting the essence. To be an expert in our product and comply with KPI metrics.
• Collaborating with internal teams, including development and product teams, to address complex customer issues and provide effective solutions.
• Compliance with Customer Success principles. Create feature requests and pain points based on interaction with our business customers.
• Develop and maintain a comprehensive knowledge base, FAQs, and other self-help resources to empower customers and support team members with accurate and up-to-date information. Proofread and make necessary changes to ensure consistency in Help Center articles.

• Understanding of the basics of Customer Success.  
• Experience working in Intercom. 
• Understanding of the structure and operation of financial services, trading, cryptocurrency and payment instruments.
• Understanding of Google apps, Slack, Jira, Confluence, Salesforce.
• Fluency in English (C1, C2).
• Minimal copywriting skills.

• Remote work format.
• Competitive salary.
• Self-development and training support.
• Working among professionals in their field.