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Customer Support Assistant, B2B

Remote · Support
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We are seeking a highly motivated B2B Customer Support Assistant to join Cryptopay, a leading provider of cryptocurrency payments processing solutions. As a B2B Customer Support Assistant, you will play a crucial role in enhancing our customer experience by providing our clients with high-quality and prompt assistance in solving their issues

Responsibilities

  • Provide information support to our business customers: find a solution for each of them.
  • Explain complex things in simple words without distorting the essence. To be an expert in our product and comply with KPI metrics.
  • Collaborating with internal teams, including development and product teams, to address complex customer issues and provide effective solutions.
  • Compliance with Customer Success principles. Create feature requests and pain points based on interaction with our business customers.
  • Develop and maintain a comprehensive knowledge base, FAQs, and other self-help resources to empower customers and support team members with accurate and up-to-date information. Proofread and make necessary changes to ensure consistency in Help Center articles.

Requirements

  • Understanding of the basics of Customer Success.  
  • Experience working in Intercom. 
  • Understanding of the structure and operation of financial services, trading, cryptocurrency and payment instruments.
  • Understanding of Google apps, Slack, Jira, Confluence, Salesforce.
  • Fluency in English (C1, C2).
  • Minimal copywriting skills.

Conditions

  • Remote work format.
  • Competitive salary.
  • Self-development and training support.
  • Working among professionals in their field.
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