Customer Support Agent, B2C

We are seeking a highly motivated B2C Customer Support Agent to join Cryptopay, a leading provider of cryptocurrency payments processing solutions. As a B2C Customer Support Agent, you will play a crucial role in enhancing our customer experience by providing our clients with high-quality and prompt assistance in solving their issues

• Closing tickets from customers via chat and email.
• Collecting user feedback.
• Updating the internal and external knowledge base.

• Understanding of the basics of Customer Success.  
• Understanding the basics of the theory and history of cryptocurrencies.
• Experience using a Macbook.
• Fluency in English (C1, C2).
• Knowledge of other European languages will be an advantage (French, Italian, German, Spanish) – from B2.

• Remote work format.
• Competitive salary.
• Self-development and training support.
• Working among professionals in their field.