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Payments Operations Specialist

Remote · Payment Operations
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We are seeking a highly motivated Payment Operations Specialist to join Cryptopay, a leading provider of cryptocurrency payments processing solutions. As an Payment Operations Specialist, you will play a crucial role in the work of our Operations department and will deal with our B2B products and customers

Responsibilities

  • Execute client fiat funds rebalancing and internal transfers between safeguarding accounts and crypto-liquidity accounts
  • Business bank withdrawals / deposits processing (including credit / return transfers)
  • Preparation of financial or operational reports per inquiries
  • Second line Customer Support for payments-related and other complicated cases
  • Execute client crypto funds rebalancing and internal transfers between crypto-custody and crypto-liquidity accounts
  • Execute crypto top-ups on a daily basis
  • Run crypto consolidations
  • Business coin withdrawals processing (Handling all types of coin withdrawals on an on-going basis)
  • Performing Operations related tasks in Jira
  • Monitor and execute FX transactions with regards to customers funds (e.g. re-trading of failed orders)
  • Prompt responsiveness to technical issues and their solution

Requirements

  • English C1
  • Blockchain/cryptocurrencies knowledge
  • Experience with MS Excel, MS Word, Adobe Acrobat, Gmail is mandatory. Experience with Slack, Intercom, Jira will be a plus
  • Experience and/or knowledge of different types of bank payment methods and principles of bank transfers work

Conditions

  • Remote work format
  • Self-development and training support
  • Working among professionals in their field
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